Custom Ordering Information

Important information to keep in mind upon requesting an order.

• All reservations require a $200 for Standard Custom Bookings and $300 for Elite Custom Bookings NON-REFUNDABLE deposit to secure your selected ship date (based on availability).
• All sales are final. Returns are not accepted on costumes.
• WE WILL NOT COPY DESIGNS FROM OTHER DESIGNERS. We understand that you might see a costume from another costume designer that you are in love with, but please understand that out of respect for the creativity of both others and Bryn Lavinia Designs, we will never copy. We can definitely take inspiration from pictures or designs you may like, but it will always be done in our own style.
• We do not do base only costumes.
• We can remake any previous designs of ours that you may see on social media, but keep in mind that all applique/stonework will slightly vary. Nothing can be 100% replicated due to the custom nature of our work.
• All communication regarding your order is to be had through our support team via email at info@brynlaviniadesigns.com
• Balances MUST BE PAID within 2 weeks of receiving your final invoice, otherwise deposit and costume is forfeited.
• Costumes will not be shipped until final balance is paid. 
• We are not responsible for shipping delays caused by shipping carriers. We will always provide your tracking number of your shipment.