Refund policy
Returns, Exchanges & Quality Care
At Bryn Lavinia Designs, we pour heart and intention into every piece we create. We understand how meaningful your bases are, and we want your experience with us to feel thoughtful, fair, and transparent.
Standard Exchange Guidelines
We’re happy to offer exchanges or store credit returns on all bases within 7 days of delivery, as long as the item meets the guidelines below.
- Is unworn and unwashed
- Is free from makeup, deodorant marks, odors, or signs of use
- Is returned in its original condition
International orders (orders outside the US) are eligible for store credit returns only and customers are responsible for return shipping, as well as tariffs/duties.
Please try on items over clean, dry undergarments to help ensure eligibility for an exchange. Items that do not meet our hygiene and condition standards will not be eligible for return or exchange.
Note: While we love accommodating our customers with exchanges, our ability to accept them depends on the garment being returned fresh and unused as this protects all dancers and keeps our collections in performance-ready condition
Quality Promise & Exceptional Care
Our bases are designed to move with your body and we design each piece with care. Should a garment have a clear issue with quality please reach out, so we can review with you.
If a quality concern is verified, we’ll work with you to make it right, whether that’s through repair, exchange, or return.
What’s Not Eligible
To preserve the boutique nature of our designs and respect the investment in custom craftsmanship:
- All custom orders, ready-to-ship costumes and embellishing kits are FINAL Sale - they cannot be returned or exchanged.
- All CLEARANCE bases are FINAL SALE
- Base Boutique bases that have been worn, washed, or show signs of use cannot be accepted.
- Garments altered or embellished after delivery are not eligible for exchange or quality review.
- Damage resulting from misuse, improper care, or normal wear and tear (e.g., fading, torn mesh/lace due to excessive material stretch, stretched out elastic) is not covered.
- International orders (orders outside the US) are eligible for store credit returns only and customers are responsible for return shipping, as well as tariffs/duties.
This means that while we welcome exchanges for new, unused items- undesired fit or issues after being danced in or embellished do not qualify as a condition for return.
We’re Here for You
If you ever have questions about fit, care instructions, or whether a piece qualifies for exchange or quality review, please contact us at info@brynlaviniadesigns.com. We’re committed to helping you feel confident in your performance attire!Frequently Asked Questions
What is your return and exchange policy?
We accept eligible exchanges and store credit returns within 7 days of delivery. Items must be unworn, unwashed, free of makeup, deodorant marks, odors, or signs of wear, and returned in their original condition.
Do you offer refunds?
We do not offer refunds to the original form of payment. Eligible returns are issued as store credit, and eligible domestic orders may also be exchanged for another size or style, subject to availability.
Are international orders eligible for returns?
Yes. International orders (orders outside the US) may be returned within 7 days of delivery if they meet our return guidelines. Customers are responsible for return shipping, as well as tariffs/duties. Approved international returns are issued as store credit only.
Can I return a base after I've embellished or altered it?
No. Once a garment has been altered, embellished, or modified after delivery, it is no longer eligible for exchange, store credit, or quality review.
What if my garment has a quality issue?
We stand behind the quality of our designs. If you believe your garment has a manufacturing or craftsmanship issue, please contact us as soon as possible with photos and a description of the concern. If a quality issue is confirmed, we'll work with you to make it right through a repair, exchange, or other appropriate resolution.
What isn't covered under the quality promise?
Our quality promise does not cover damage resulting from misuse, improper care, normal wear and tear, fading, overstretched mesh or lace, stretched elastic, or other damage that occurs through regular use or alterations after delivery.
Why are your return guidelines so specific?
Every Bryn Lavinia Designs piece is thoughtfully crafted for dancers. Because our bases are worn close to the body, we can only accept garments that are returned in fresh, unused condition. These standards help protect all of our customers while ensuring every piece remains performance-ready.